Terms of sale
Last updated: May 8, 2026
Preamble
These Terms and Conditions of Sale (hereinafter the “Terms”) exclusively govern sales by Amplitude, a société par actions simplifiée (simplified joint-stock company) with share capital of €5,000, having its registered office at 10, rue de la Paix — 75002 Paris, registered with the Paris Trade and Companies Register under number 982 698 102 (hereinafter the “Company” or “Amplitude”) for the benefit of the consumer customer (hereinafter the “Customer”), made remotely through its website amplitudewatches.co (hereinafter the “Site”).
The sale offer made by Amplitude on the Site is intended exclusively for customers having the legal capacity to contract and acting as consumers, that is to say any natural person acting solely for the satisfaction of their personal needs.
By placing an order on the Site, the Customer declares that they meet the conditions set out above and, in particular, that they are not making purchases on the Site for the purpose of resale on a habitual basis or in the context of a professional activity.
The Terms are freely accessible on the Site.
The Company reserves the right to modify at any time and without notice the content of the Site or the services available on it, and/or to cease, temporarily or permanently, the operation of all or part of the Site. In addition, the Company reserves the right to modify at any time and without notice the location of the Site on the Internet, as well as the Terms and Conditions of Sale. The Customer is therefore required to refer to the Terms and Conditions of Sale before any use of the Site. If one of the clauses of the Terms is found to be void or annulled, the other clauses shall not be annulled. The Customer acknowledges that the Company cannot be held liable in any way whatsoever to them or to any third party as a result of these modifications, suspensions or terminations. The Company advises the Customer to save and/or print the Terms and Conditions of Sale for safe and durable keeping, so as to be able to refer to them at any time during the performance of the contract if necessary. By placing an order, the Customer expressly accepts, without restriction or reservation, the Terms. No particular condition may, except by express written acceptance by the Company, prevail over the Terms. Any contrary condition raised by the Customer shall, in the absence of express written acceptance by the Company, be unenforceable against the Company and deemed unwritten, regardless of when it may have been brought to the Company’s attention.
ARTICLE 1 – Products and Services
The products offered or sold on the Site are watches, jewellery and various accessories (hereinafter the “Product(s)”). They are sold new or second-hand.
In accordance with article L. 111-1 of the French Consumer Code, the Customer may, prior to placing their order, take cognizance of the characteristics of the products they wish to order.
The Customer is required to refer to the description of each product to know its essential characteristics. Any photographs illustrating the products complement these descriptions, but do not constitute a contractual document.
The Products comply with the requirements of the applicable law in force.
In addition, the Site presents services offered by Amplitude, in particular the appraisal and valuation of watches and other antique, second-hand or collectible items, and the writing of descriptions of items in these same categories with a view to private sale or sale through voluntary auctions (hereinafter the “Services”).
The Customer remains responsible for the methods and consequences of their access to the Site, in particular via the Internet. This access may involve the payment of fees to technical service providers such as Internet access providers, which remain at the Customer’s expense. In addition, the Customer must provide and be entirely responsible for the equipment necessary to connect to the Site.
The Customer acknowledges having verified that the computer configuration they use is secure and in working order.
ARTICLE 2 – Price
The prices of the Products are indicated in euros, all taxes included, excluding contribution to processing and shipping costs. In the event of an order to a country other than mainland France, any customs duties or local taxes shall be borne by the Customer. All orders, whatever their origin(s), are payable in euros.
The Company reserves the right to modify its prices at any time; however, Products will be invoiced on the basis of the rates in force at the time of the registration of orders, except in the event of a manifest typographical error on the Site (such as an abnormally high or low price); the Company is not bound to sell a Product at an incorrect price if the error is manifest and the Customer is reasonably able to identify it as such.
Delivery costs are applicable according to the information indicated on the Site. The Company reserves the right to modify delivery rates at any time, but delivery costs will be invoiced on the basis of the rates in force at the time of the registration of orders.
The price the Customer must pay is indicated on the order confirmation and the invoice. The Products remain the property of the Company until full receipt of the price by the Company.
ARTICLE 3 – Order
The Customer shall place an order on the Site, and any order shall be firm and final as of its receipt by the Company.
Acceptance of the Customer’s order by the Company is materialised by the sending of an order confirmation e-mail to the Customer. This e-mail includes a complete summary of the order. The order of Products is only definitively confirmed and binds the Company upon receipt of this e-mail by the Customer. The Company reserves the right to refuse the order if it is abnormal, placed in bad faith, or for any other legitimate reason, and in particular when there is a dispute with the Customer concerning payment of a previous order. In addition, when an order appears suspicious to it, Amplitude reserves the right not to deliver the order without first carrying out additional verifications that may extend the delivery times.
The Customer is required to verify the proper receipt of this e-mail and to inform the Company without delay of any error or anomaly, or in the event of non-receipt, via its customer service (see article 10). After receipt of payment, the Product will be delivered to the Customer in accordance with the information indicated on the order confirmation.
Any subsequent request to modify the order for any reason whatsoever, in particular regarding goods or delivery times, must be made in writing as soon as possible and shall only take place with the prior, express written agreement of the Company.
ARTICLE 4 – Payment
Payment of the order is made by the Customer at the time of the order on the Site, except in cases of payment by means external to the Site, in particular bank transfers. When the Company confirms the order, payment is definitively collected.
In accordance with article L. 132-2 of the French Monetary and Financial Code, the undertaking to pay made by means of a payment card is irrevocable. By communicating the information relating to their credit card, the Customer authorises the Company to debit their credit card for the amount corresponding to the order. To this end, the Customer confirms that they are the holder of the credit card to be debited and that the name appearing on the credit card is indeed their own. The Customer communicates the sixteen (16) digits and the expiry date of their credit card as well as, where applicable, the security code numbers.
Payment is made by credit card or bank transfer before any delivery. As part of the fight against fraudulent use of credit cards, the Company reserves the right to request a photocopy of the Customer’s identity document, as well as proof of address.
In the event that the credit card cannot be debited, the sale shall immediately be terminated by operation of law and the order shall be cancelled.
ARTICLE 5 – Availability
The Products and their prices are valid as long as they are visible on the Site, within the limits of available stock. Information on the availability of Products will be provided at the time of placing the order.
The Company endeavours to publish in real time the products available for sale and to remove those already sold as quickly as possible. Nevertheless, on rare occasions, it is possible that a product displayed as available on the Site or on one of the marketing platforms used by Amplitude may have been sold shortly before the consultation of the medium concerned. In the event of unavailability of a product after an order has been placed, the Company shall inform the Customer without delay and by any means whether it is able to procure another product with similar characteristics and price. If this is not the case, or if the Customer refuses this proposal, the Company shall refund the sums already paid by the Customer by bank transfer, by cheque or by cancellation of the debit on the Customer’s credit card, no later than thirty (30) days after the payment of the sums paid by the Customer.
In the event of default, Amplitude reserves the right to cancel all or part of orders already paid and undertakes in this case to refund by any means to the Customer any sums they may have already paid.
The Company shall not be liable to the Customer or any third party as a result of the unavailability of the Product, its decision to withdraw a Product from the Site, or its refusal to process an order.
ARTICLE 6 – Delivery
The delivery of the ordered Products is made to the delivery address indicated by the Customer during the ordering process. Amplitude cannot be held liable in the event of an error in the indication of the delivery address by the Customer. No delivery will be made to a post office box.
The delivery costs are specified to the Customer at the time of the order, are at the Customer’s expense, and are accepted by the latter upon validation of the order. Delivery rates may be modified at any time by Amplitude, but delivery costs will be invoiced on the basis of the rates in force at the time of the registration of the Customer’s orders.
Orders are processed upon receipt of payment. The lead times for payment validation and order shipment vary according to the payment and delivery methods chosen. The delivery time is seven (7) business days from receipt of payment, for mainland France. For any order from abroad, the delivery time may vary according to different parameters (means of payment, country of delivery, customs formalities, etc.).
Upon delivery, it is the Customer’s responsibility to verify that the Products delivered are in conformity with the order and that the parcel is sealed and undamaged. Where applicable, it is the Customer’s responsibility to issue any reservations and complaints they deem necessary on the delivery slip, or even to refuse the parcel when it or its contents are manifestly damaged. Said reservations and complaints must be sent to the carrier by registered letter with acknowledgement of receipt within three (3) working days, excluding public holidays, following the date of delivery. The Customer must also send a copy of this letter to the Company. Failure to make a complaint within the aforementioned period extinguishes any action against the carrier in accordance with article L. 133-3 of the French Commercial Code.
In the event of late delivery, the order is not cancelled. The Company will inform the Customer by e-mail that the delivery will be delayed, or the Customer may directly contact the Company’s customer service by e-mail (see article 10). The Customer will then have the option to cancel their order if delivery has not taken place within fourteen (14) business days from the expiry of the delivery time, unless this delivery delay is due to a case of force majeure within the meaning of French case law, an error in the delivery address indicated by the Customer, non-receipt of the Customer’s payment, or a failure of execution/transport by the carrier in charge of the delivery.
Within fourteen (14) business days following the Customer’s cancellation request, the Company will request a refund from its bank for the Customer.
In the event that the order has already been shipped when the Company receives the Customer’s cancellation request, the Customer may still cancel the order by refusing the parcel. The Company shall then refund the sums debited and the return costs paid by the Customer within fourteen (14) business days following receipt of the return of the refused parcel, complete and in its original condition.
Amplitude uses the services of delivery companies specialised in valuables. In the event of proven loss or proven theft, Amplitude shall refer the matter to the carrier and its insurance(s) in order to seek a refund, and shall use its best efforts to propose a replacement or substitute solution to the Customer, as far as possible at the same price conditions as for the goods found stolen or lost.
ARTICLE 7 – Refund
The Customer has a period of fourteen (14) days from receipt of the Products to request a refund in the cases referred to in articles 8 and 9.
In the event of exercise of the right of withdrawal, the Company shall refund the sums paid no later than within fourteen (14) business days from the date on which the Company is informed of the decision to request a refund. This refund date may be deferred until recovery of the Product or after receipt of proof of shipment of the Products in perfect condition by the Customer.
The refund will be made using the same means of payment as for the purchase. However, with the Customer’s agreement, the Company may use another means of payment at no additional cost to the Customer.
The Company is not required to refund additional costs if the Customer has expressly chosen a delivery method more expensive than the standard delivery method offered by the Company. In accordance with article L. 221-23 of the French Consumer Code, the costs of returning the Products shall remain at the Customer’s expense, except in the event of non-conformity.
In the case of a purchase or reservation with hand-collection or at Amplitude’s premises, the fourteen (14)-day withdrawal period does not apply.
In the case of a withdrawal concerning the order of a product specially created, manufactured, customised or purchased by Amplitude for a Customer, any deposit paid is non-refundable, save in exceptional cases agreed in advance.
The Company cannot be held liable for any consequences resulting from a delay in routing. Any exceeding of the delivery date due to a routing delay shall not give rise to damages, withholding or cancellation of the order by the buyer. The Customer is solely responsible for any delivery failure due to lack of indication when ordering. Indeed, the Customer is solely responsible for the accuracy and completeness of the contact details they communicate to the Company, so that in the event of error, the Company cannot be held liable for the inability to deliver the Product due to erroneous, incomplete information or the absence of the Customer. In addition, in the event of absence at the time of delivery, the Customer must go to the place mentioned on the delivery notice to collect their parcel, in compliance with the holding times mentioned on the delivery notice. After this period, the parcel will automatically be returned to its sender and the Company cannot be held liable for this.
ARTICLE 8 – Right of withdrawal
In accordance with the provisions of articles L. 221-18 et seq. of the French Consumer Code, the Customer has a period of fourteen (14) calendar days from receipt of the Products to return the Product. In the event that this period expires on a Saturday, Sunday or public or non-working day, it is extended to the first following business day.
To exercise their right of withdrawal and thus notify the Company of their intention, by an unequivocal declaration by e-mail addressed to customer service (article 10 below) or by post using the withdrawal form in appendix 1.
Returns must be made within the aforementioned period to the customer service address (article 10 below) in their original packaging, complete (accessories, instructions, etc.) in perfect condition, and accompanied by a copy of the invoice.
Return costs are at the Customer’s expense. The Product(s) must be returned using the same carrier and under the same warranty conditions.
Products returned incomplete, damaged, deteriorated or soiled by the Customer will not be accepted. The Customer’s liability shall only be engaged in the event of depreciation of the value of the Products resulting from handling other than that necessary to ascertain their nature, quality and functioning.
The refund will be deferred until receipt of the Products in perfect condition.
ARTICLE 9 – Conformity of products and Hidden defects warranty
All Products benefit from the legal warranty provided for by articles 1641 et seq. of the French Civil Code (warranty against hidden defects) and articles L. 217-4 et seq. of the French Consumer Code (warranty of conformity).
When the Customer acts under the legal warranty of conformity:
- They benefit from a period of two (2) years from delivery of the Products to take action;
- They may choose between repair or replacement of the non-conforming product, subject to certain cost conditions provided for in article L. 217-9 of the French Consumer Code;
- They are exempt from providing proof of the lack of conformity of the product for a period of twenty-four (24) months following delivery of the Product. This period is twelve (12) months for second-hand goods.
The legal warranty of conformity applies independently of any commercial warranty that may be granted to the Customer.
The Customer is entitled to invoke the warranty for hidden defects of the product within the meaning of article 1641 of the French Civil Code. In the event of invoking such a warranty, they are free to choose between rescission of the sale or a reduction in the sale price in accordance with article 1644 of the French Civil Code.
The Customer has a period of fourteen (14) calendar days from receipt of the Products to make a complaint if the Products are defective or do not correspond to the order, and to return the Products.
Returns must be made to the customer service address (article 10 below), in their original packaging, complete (accessories, instructions, etc.) in perfect condition, and accompanied by a copy of the invoice.
Shipping costs will be refunded on the basis of the rate invoiced and return costs will be refunded for French residents (excluding French overseas departments and territories) exclusively. The Product(s) must be returned using the same carrier and under the same warranty conditions.
The Company undertakes, at the Customer’s choice, to exchange the defective Products or those not corresponding to the Customer’s order, or to refund them. However, the Company may not proceed according to the Customer’s choice if this choice entails a manifestly disproportionate cost compared to the other method, taking into account the value of the goods or the importance of the defect. The Company is then required to proceed, unless impossible, according to the method not chosen by the Customer.
ARTICLE 10 – Customer Service
For any information, request for information or complaint, the Customer may contact Amplitude by indicating their full name, telephone number, e-mail, the subject of their request, and the number of the order concerned, by telephone at +33 (0) 6 51 03 88 09, by e-mail at the address contact@amplitudewatches.co, and by post to:
Amplitude SAS
10, rue de la Paix
75002 Paris
France
ARTICLE 11 – Identification of the Customer
To place an order on the Site, the Customer must first identify themselves. To this end, they may either fill in the registration form which will allow them to create a customer account from which they can place an order, or fill in the form relating to the direct order.
The Customer has the option of creating their personal customer account. Once created, to access it, the Customer must identify themselves using their identifier and their secret, personal and confidential password. It is the Customer’s responsibility not to communicate their identifier and password to third parties. Each Customer thus undertakes to maintain strict confidentiality regarding the data, in particular identifier and password, allowing them to access their customer account, the Customer acknowledging being solely responsible for access to their personal account by means of their identifier and password, except in the event of proven fraud. Each Customer further undertakes to inform Amplitude without delay in the event of loss, misappropriation or fraudulent use of their identifier and/or password.
The Customer undertakes upon registration to provide real, accurate, up-to-date information at the time of its entry in the registration form for the service, and in particular not to use false names or addresses, or names or addresses without being authorised to do so.
The Customer then undertakes to keep the registration data up to date in order to guarantee at all times its real, accurate and up-to-date character.
The Customer further undertakes not to make available or distribute illicit or reprehensible information (such as defamatory information or information constituting identity theft) or harmful information (such as viruses). Failing this, the Company shall be in a position to suspend or terminate the Customer’s access to the Site at the Customer’s exclusive fault.
In the event of breach by the Customer of any of the provisions hereof, the Company reserves the right to close the said Customer’s account without notice.
The Customer also has the option to place an order on the Site without creating a customer account.
For this, the Customer will need to fill in the form provided when validating their basket. The information requested by the Company is strictly necessary to process the Customer’s order.
ARTICLE 12 – Intellectual property
The Company’s trademark, as well as all figurative or other trademarks and more generally all other trademarks, illustrations, images and logos appearing on the Products, their accessories and their packaging, whether registered or not, are and shall remain the exclusive property of the Company and/or its partners. Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior agreement of the Company, is strictly prohibited. The same applies to any combination or conjunction with any other trademark, symbol, logo and more generally any distinctive sign intended to form a composite logo. The same applies to any copyright, design, model and patent which are the property of the Company. The Company reserves the option to take all legal action against persons who do not respect the prohibitions contained in this article.
ARTICLE 13 – Liability
The Company only warrants the ownership and authenticity of the Products.
The photographs of new Products are provided for illustration purposes. Reference should be made to the descriptions of each Product to know its main characteristics.
The photographs of second-hand Products correspond to the Products on sale on the Site. Reference should be made to the descriptions to know their main characteristics. The Customer is invited to contact the Company’s customer service if they wish to obtain details on the Products (condition of the dial, state of wear, services, origin of the parts, etc.) (see article 10).
The Company cannot be held liable for the use that may be made of the Site and its services by Customers in violation of the Terms and Conditions of Sale and for the direct or indirect damages that this use may cause to a Customer or to a third party. In particular, the Company cannot be held liable for false declarations made by a Customer.
ARTICLE 14 – Force majeure
The performance by the Company of its obligations under the Terms shall be suspended in the event of the occurrence of a fortuitous event or force majeure within the meaning of article 1218 of the French Civil Code such as, without this list being limiting: natural disaster, fire, epidemic, pandemic, large-scale social movement, act of God, internal or external strike, fortuitous breakdown, shortage, war, etc., which would hinder or delay its performance.
The Company will notify the Customer of the occurrence of such a fortuitous event or force majeure within seven (7) business days from the date of occurrence of the event. When the suspension of the performance of the Company’s obligations continues for a period exceeding twenty-one (21) business days, the Customer has the option to terminate the current order and the Company will then refund the order under the conditions referred to in article 7.
ARTICLE 15 – Confidentiality of data
The controller of personal data concerning the Customer is Amplitude, a société par actions simplifiée (simplified joint-stock company) with share capital of €5,000, having its registered office at 10, rue de la Paix — 75002 Paris, registered with the Paris Trade and Companies Register under number 982 698 102.
The personal data to which the Company has access is communicated by the Customer when they create an account on the Site and when they use it to place an order. Thus, the Company collects in particular the e-mail address, login identifiers, and the data necessary for the processing of the order and its execution (surname, first name, delivery address, billing address, etc.). Unless otherwise indicated, the information requested in the collection forms accessible on the Site (e.g. account creation form) is mandatory. The Customer is solely responsible for the accuracy of the data communicated to the Company.
The Company undertakes not to disclose to third parties the information communicated by the Customer. This is confidential. Unless the Customer objects, it will only be used for the processing of the order and to strengthen and personalise the communication and product offering reserved for the Company’s Customers, in particular through the newsletters to which the Customer has subscribed as well as in the context of the personalisation of the Site according to their interests. The data transmitted by the Customer will only be processed by personnel authorised by the Company. It will only be transferred to the technical service providers that manage the Site, and these manage it within the limits of their assignments and on the instructions of the Company.
Customers’ personal data is processed by the Company according to the following purposes, grounds and durations:
|
Purpose of processing |
Legal basis |
Data retention period |
|---|---|---|
|
Management of user accounts and provision of the Site |
Legitimate interest of the Company in providing the Site to users and managing the accounts of registered users |
As long as the Customer’s user account is active. A user account is considered “inactive” after 5 years without login. It is then automatically closed. Data is archived for 5 years after the closure/deactivation of the Customer’s user account. |
|
Management and execution of orders placed on the Site |
Performance of the Terms and Conditions of Sale |
The data is kept for 5 years after the execution of the corresponding order. |
|
Sending of the newsletter and commercial offers |
Customer’s consent at the time of registration or placing of the order |
For Customers who have placed an order on the Site: for 3 years from the end of the commercial relationship with the Company; For users who have not placed an order on the Site: for 3 years from consent or from the user’s last contact. In all cases the Company will cease to process the Customer’s data when they withdraw their consent. |
|
Management of Customers’ requests |
Legal obligation of the Company to respond to requests for the exercise of the rights of persons whose data the Company processes |
The data is kept for 5 years after the closure of the request. |
|
Management of pre-litigation and litigation |
Legitimate interest of the Company in defending its rights as best as possible |
The data is kept until the resolution of the dispute or the exhaustion of appeal channels. Settlement protocols and court decisions are archived by the Company. |
The Company undertakes to protect the personal data it collects. The Company takes all useful physical, technical and organisational measures to prevent any unauthorised or unlawful processing, as well as any accidental loss, destruction, alteration or degradation of personal data.
In accordance with the French Data Protection Act of 6 January 1978, the Customer has a right of access, rectification, limitation, withdrawal and objection to personal data concerning them. To do so, simply make the request to the Company’s customer service (article 10). If the Customer considers that their rights are not being respected, they may send a complaint to the CNIL.
ARTICLE 16 – Outgoing hyperlinks
The hyperlinks available on the Site may refer to third-party sites not published by Amplitude. They are provided solely for the convenience of the Customer, in order to facilitate the use of the resources available on the Internet. If the Customer uses these links, they will leave the Site and will then accept to use the third-party sites at their own risk or, where applicable, in accordance with the conditions governing them.
The Customer acknowledges that Amplitude does not control or contribute in any way to the elaboration of the terms of use and/or content applying to or appearing on these third-party sites.
Consequently, the Company cannot be held liable in any way whatsoever as a result of these hyperlinks.
In addition, the Customer acknowledges that the Company cannot endorse, guarantee or take on its own account all or part of the terms of use and/or content of these third-party sites.
The Site may also contain promotional hyperlinks and/or advertising banners referring to third-party sites not published by Amplitude.
Amplitude invites the Customer to report to it any hyperlink present on the Site that would allow access to a third-party site offering content contrary to the laws and/or to public morals.
ARTICLE 17 – Incoming hyperlinks
The setting up by users of the Site of any hyperlinks to all or part of the Site is authorised by Amplitude. Any link must be removed upon simple request from Amplitude.
ARTICLE 18 – Purchase and Consignment from individuals
Amplitude communicates offers of outright purchase or consignment concerning second-hand watches and other items to Customers who solicit it for this purpose by means of the dedicated form on its website, by e-mail, or by any other applicable means, it being understood that the Company is not bound to formulate such offers if the items proposed do not correspond to its business model or commercial positioning, if they present defects, or if a doubt persists as to their provenance or authenticity.
Each offer made by Amplitude, whether for an outright purchase or for a consignment, is a personalised offer, as a consequence of the specific characteristics of each item and the market conditions at the time of the formulation of this offer.
Any item entrusted to Amplitude on consignment is subject to a value guarantee in favour of the Consignor (in the event of loss, theft, or damage) equivalent to the price estimated at the time of the consignment minus the amount of the sales commission that would be due to Amplitude. The consignment contract given to the seller serves as an inventory in the event of return of the consigned product.
Amplitude reserves the right to return to the Consignor any product placed on consignment if it deems necessary, with a notice period of forty-eight (48) hours. Likewise, the Consignor undertakes to notify Amplitude at least one (1) week in advance if they wish to withdraw their consigned product, without it being necessary to invoke any reason whatsoever.
ARTICLE 19 – Warranty applicable to watches
All second-hand watches purchased from Amplitude are guaranteed for two (2) years from the date appearing on the invoice, unless otherwise mentioned on the invoice.
During this period, Amplitude undertakes to repair free of charge all mechanical operating defects (related to the movement of the watch) existing at the time of delivery of the watch.
However, the warranty of a watch does not cover: problems resulting
from drops, shocks and other accidents, water or moisture ingress,
the presence of dust, incorrect handling of any nature whatsoever, lack of care,
the mere passage of time and the resulting normal wear, or interventions by unauthorised third parties as well as any consequential damages that may result therefrom. Also excluded from our warranty are problems caused by wear or damage to the battery, bracelet, case and crystal/glass, pushers and crown. Finally, the warranty does not cover the water resistance of watches.
The warranty is non-transferable and will only be honoured for the benefit of Amplitude’s direct customer.
Our warranty is extinguished in the event of handling or modification of the watch or its movement by an unauthorised third party.
Finally, when a watch sold by Amplitude is covered by the warranty of its manufacturer or one of its authorised retailers, this warranty replaces ours.
ARTICLE 20 – Applicable law and Disputes
These Terms and Conditions of Sale are subject to French law.
The only admissible version for any dispute or litigation is the French-language version.
For any difficulty, the Customer is invited to contact the Company’s customer service (see article 10).
Within the year following the request to the Company, in application of article R. 616-1 of the French Consumer Code, the Customer may have their request examined by a mediator. The solution proposed by the mediator is not binding on the parties.
In addition, and in accordance with article 14 of Regulation (EU) no. 524/2013, the Customer is informed that the European Commission has set up an Online Dispute Resolution platform, facilitating the independent extrajudicial settlement of online disputes between consumers and professionals of the European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr.
Any dispute resulting from the formation, interpretation or execution hereof shall fall within the exclusive jurisdiction of the courts of Paris.
APPENDIX – Paper withdrawal form
This form may be used by the Customer to exercise their right of withdrawal (see article 8 above). It should be sent by registered letter with acknowledgement of receipt.
For the attention of Amplitude SAS, 10, rue de la Paix — 75002 Paris (France),
I hereby notify you of my withdrawal from the contract for the sale of the goods below:
Ordered on:
Received on:
Name of the consumer:
Address of the consumer:
Date:
Signature of the consumer:
